Refund Policy

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At Purlin Pro, we take customer satisfaction seriously and strive to provide high-quality products and services. However, if for any reason you are not satisfied with your purchase, we have a fair and straightforward refund policy in place to ensure that you are taken care of.

Here are the details of our refund policy:

1. Eligibility: To be eligible for a refund, the product must be in its original, unused condition and in its original packaging.

2. Timeframe: Refunds must be requested within 14 days of receiving the product.

3. Process: To request a refund, please contact our customer service team and provide your order number, as well as a detailed explanation of why you are requesting a refund. Our team will review your request and, if approved, provide instructions for returning the product.

4. Return Shipping: The customer is responsible for the cost of return shipping, and we recommend using a tracked and insured shipping method.

5. Refund Amount: Once we have received the returned product and confirmed that it meets the eligibility criteria, we will issue a full refund for the cost of the product.

6. Exceptions: Custom-fabricated products are not eligible for a refund, as they are made to order specifically for each customer.

We appreciate your business and are committed to ensuring that your experience with Purlin Pro is a positive one. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer service team.